Translation of "kata-kata" into English

Bagaimanakah kata-kata kita dapat menggalakkan mereka yang tawar hati?

What can we say to encourage those who are depressed?

Saya, uh, minta maaf sangat atas kata-kata saya.

I am, uh, so sorry I said those things.

Lebih teruk lagi, ibu atau bapa anda mungkin pernah mendera anda secara fizikal atau melalui kata-kata.

Or even worse, perhaps one of your parents abused you verbally or physically.